![]() ![]() ![]() Google seems to be taking a different approach to Nuance. Similarly, around the TV space, we've seen incredible pick-up of personal assistants that are designed for the TV ecosystem, which is pretty sophisticated." "There's no doubt Apple and Google and Microsoft will center on their mobile phone experiences and that consumer wedge, but we're much broader than that: We're reaching deep into the enterprise that's not typically a place Apple or Google would go with their personal assistant experiences. "It's such a complex world out there, we're working with hundreds of companies to build personal assistants for individual use cases," Thompson tells us. We want our personal assistants to do things relevant to those devices and designed around their capabilities. Thompson argues that personal assistants need to be specialized: the experience on a smartphone is different from a wearable device, which is different from a virtual reality device, which is different from a car. Mike Thompson, executive VP and general manager of Nuance's mobile division, has witnessed the evolution of his company's development on personal assistants: first on feature phones, and eventually on mobile devices and the mobile web. (AP) Our cars, our homes, and our health: These things can be controlled and monitored by our iPhones - and Siri, by extension. But soon, we might see personal assistants that are unique and specialized for certain tasks, markets and industries. Expanding beyond the smartphoneĪ great personal assistant needs to be an expert at everything: People want their assistants to be great at navigating, finding restaurants, and helping you with day-to-day tasks at work and home. Of course, having a human-like conversation with our devices is only part of the recipe towards a hands-free future. This notion of repair, recognizing when things go off track on either side - crossing that boundary is going to be important." I understand 80% of what my wife says to me, but if I get something wrong - I don't take out the garbage, I empty the dishwasher instead - it gets corrected, quickly. "They don't have to get it right all the time as long as it's easy to repair the misunderstandings. "It's never going to be perfect," Kaplan said. (Of course, it's difficult to teach a computer to know when it doesn't know something!) It would just need to identify what it doesn't understand, and ask for clarification. Soon, voice assistants like Siri and Google Now will learn the principles of conversation: You won't have to restart a conversation if the voice assistant doesn't understand your request. "That's very different than what a human conversation would be." "You can go down these blind alleys, where misunderstands it's about to do something that's not as you intended, and there's no easy way out of that other than restarting," Kaplan said. ![]() Unfortunately, when a voice assistant gets something wrong, you're forced to start all over again. (Dave Smith/Business insider) This is what I got after I asked Siri to remind me to "go to court to be a juror."īut if you've ever used Siri, you've probably had this experience: You ask a question, and Siri gets the answer wrong because it A) doesn't know the answer, or B) didn't understand the question. Soon, though, digital assistants will be able to accomplish much more complex tasks. Right now, people approach digital assistants to answer simple questions: How advanced digital assistants might work That's why voice assistants like Siri and Google Now are so important - and why they'll be vital for the future of computing. Since mobile devices are typically used on the go, you want to get things done as quickly as possible. And that's because the mobile world we live in comes with several challenges and limitations:Įverything is smaller on a smaller screen.įinding and using content from all of the mobile apps you've downloaded isn't always easy. Using our hands to operate computers, while commonplace, is inefficient for mobile devices. We're already living in a mobile world - sales of both iOS and Android devices have passed Windows PCs, and their ecosystems dwarf anything you'd find on a desktop computer.īut we're still using our hands to find what we're looking for, just as we did with desktop computers, and books before them. Soon, your voice will be the best way to search for anything online, period. Amit singhal google google now voice icon ![]()
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